If you're unhappy or dissatisfied with your lash service, please reach out to us within 72 hours for a complimentary fix-up. We do not offer refunds. It is important to note that each individual's eye shape is unique, so we cannot guarantee an exact replication of a specific style or picture reference. In the unlikely event of an allergic reaction, we are happy to offer a free removal once it is safe to do so. Please note, we take no responsibility for reactions that occur due to allergies that we are not aware of.
As part of the eyelash cycle, it's natural to lose 2 to 3 lashes per eye, per day whether you have extensions or not. Therefore, we recommend infills every 2-3 weeks to maintain your lashes.